Taxpayer Services Division

Taxpayers can schedule in-person or virtual appointments easily by visiting our Locations page. Taxpayer assistance is also available via email taxhelp@marylandtaxes.gov or by calling 1-800-MDTAXES. Our agents are standing by to help you. The Comptroller of Maryland branch offices, offer the following services with no scheduled appointment:

• We provide blank Maryland state tax forms and/or tax booklets.
• We answer general tax questions.
• We accept completed Maryland tax returns and/or requested documents.
• We provide additional IFTA decals to carriers in good standing and new carriers whose applications have been approved.
• We provide certified copies of previously filed Maryland tax returns for individuals with identification
• All other services require an appointment.

Mission Statement

We are dedicated to delivering a respectful, responsive and results oriented customer experience. To provide complete and informative assistance to all Maryland taxpayers through various communication avenues.

Vision Statement

To provide the ultimate customer experience for every person who interacts with our office; whether in person, by phone or through correspondence.

Description

The Taxpayer Services Division (TSD) is continuously looking towards the future for the betterment of all Marylanders. Our goal is to make sure that every taxpayer who contact us, whether in person, by phone or through correspondence has an outstanding customer experience. Our Division continues to grow with our employees and through the education programs we provide. We provide assistance to taxpayers and tax preparers who contact our division regarding all taxes, fees and permits administered by the Comptroller's Office. Some of the taxes included are Income, Withholding, Sales and Use, Admission & Amusement, Corporate, Estate, Alcohol, Tobacco, Motor Fuel etc.

TSD has three main sections: Administration, Correspondence and Employee Education (ACE), Branch Operations (BO) and Taxpayer Contact Center (TCC).

ACE has three units, the Administration Unit performs the administrative, human resources, budgetary and procurement functions for TSD. The Correspondence Unit responds to inquiries received from branch offices, taxpayers, and other divisions within the Comptroller of Maryland. The Employee Education Unit is responsible for providing training to permanent and temporary employees within the Taxpayer Services Division and other divisions who require basic Federal and State income tax training, customer service training and State of Maryland Tax System (SMART) training.

Branch Operations has eleven branch offices throughout the State of Maryland. The offices are currently located in Annapolis, Baltimore City, Cumberland, Elkton, Frederick, Greenbelt, Hagerstown, Salisbury, Towson, Waldorf, and Wheaton. These offices provide a full range of services to taxpayers and tax preparers on matters relating to all tax types administered by the Comptroller’s Office. Offices answer questions about Maryland tax laws, provide free income tax preparation, and provide forms and instructions to taxpayers.

The Taxpayer Contact Center is generally the first point of contact a taxpayer has with the Comptroller of Maryland. TCC consists of two sections: Individual Contact Center (ICC) and Business Contact Center (BCC). The ICC has three call centers (Annapolis, Salisbury, Hagerstown) to answer calls from taxpayers related to personal, estimated, fiduciary, MVA license holds and payment plan arrangements. The BCC has three units the Business Call Center, Bilingual Call Center, and the Tax Practitioner Call Center. The Business Call Center answers any questions related to business taxes. The Bilingual Call Center answers calls from taxpayers related to inquiries associated with all tax types, primarily from Spanish speaking taxpayers. The Tax Practitioner Call Center assist tax preparers, CPA’s and attorneys regarding their client inquiries and returns processed through the Comptroller of Maryland.